Privacy Policy

Last Updated: August 31, 2026

At Zhongshan Chuan Caster Manufacturing Co., Ltd. (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or interact with our website, www.chuancaster.com(the “Website”), submit an inquiry or request for quotation, communicate with us, or otherwise use our services.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information from you directly, automatically, or from third-party sources.

1.1 Information You Provide to Us

When you contact us, request a quotation, submit an RFQ, request product information, download technical materials, create an account, or otherwise communicate with us, we may collect information such as:

Full name
Company name
Job title or position
Business email address
Business telephone number
Company address
Billing and shipping information
Country or region
Product requirements
Quantity requirements
Application or project information
Technical specifications
CAD drawings, product drawings, documents, or other files you submit
Messages, inquiries, and correspondence
Any other information you voluntarily provide

Because our Website primarily serves business customers, much of the information we collect may relate to your professional or business activities.

1.2 Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address
Browser type and version
Operating system
Device type
Language preferences
Referring website
Pages viewed
Links clicked
Time spent on pages
Date and time of visits
Approximate geographic location
Website interaction and usage information

We may collect this information through cookies, pixels, log files, analytics technologies, and similar technologies.

2. Cookies and Similar Technologies

We may use cookies and similar technologies to operate, maintain, secure, and improve our Website.

Cookies may be used for purposes including:

Keeping the Website functioning properly
Remembering preferences
Understanding Website traffic and usage
Measuring the effectiveness of marketing campaigns
Improving Website performance
Providing relevant advertising
Detecting security issues and fraudulent activity

Some cookies may be placed by third-party service providers that provide analytics, advertising, or other services to us.

Depending on your location, you may have the ability to manage or refuse certain non-essential cookies through your browser settings or our cookie consent mechanism.

3. How We Use Your Information

We may use personal information for the following purposes:

3.1 Responding to Business Inquiries

We may use your information to:

Respond to inquiries
Process RFQs
Prepare quotations
Recommend suitable products
Provide technical information
Discuss product specifications
Provide samples
Communicate regarding potential or existing business relationships

3.2 Providing and Improving Our Website

We may use information to:

Operate and maintain the Website
Improve Website functionality
Analyze Website usage
Develop new products and services
Improve user experience
Troubleshoot technical problems

3.3 Business Communications

We may use your contact information to communicate with you about:

Quotes
Product availability
Orders
Samples
Shipping
Technical questions
Customer service matters
Business opportunities

Where required by applicable law, we will obtain appropriate consent before sending promotional communications.

3.4 Marketing and Analytics

Where permitted by applicable law, we may use information to:

Measure marketing performance
Understand customer interests
Analyze Website traffic
Conduct business development activities
Display or deliver relevant advertising

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us.

3.5 Security and Legal Compliance

We may use information to:

Protect the security of our Website and systems
Prevent fraud, abuse, and unauthorized access
Investigate security incidents
Enforce our agreements
Comply with applicable laws and regulations
Respond to lawful governmental requests
Protect our legal rights and interests

4. How We Share Your Information

We do not sell your personal information for money in the ordinary course of our business.

We may share information with the following categories of recipients when reasonably necessary:

4.1 Service Providers

We may share information with third-party service providers that help us operate our business, including providers of:

Website hosting
Website analytics
Customer relationship management
Email services
Marketing services
Payment processing
Shipping and logistics
IT and cybersecurity
Customer support
File and document management

These service providers are generally permitted to use personal information only as necessary to provide services to us.

4.2 Business Partners and Logistics Providers

Where necessary to fulfill an inquiry, quotation, sample request, or order, we may share relevant information with manufacturers, suppliers, logistics providers, customs brokers, distributors, or other business partners.

4.3 Legal and Regulatory Authorities

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to legal process
Protect our rights or property
Protect the safety of our customers, employees, or others
Investigate fraud or security concerns

4.4 Business Transactions

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

5. International Data Transfers

Because we may conduct business internationally, your information may be transferred to and processed in countries other than the country in which you are located.

Data protection laws may differ between countries.

Where applicable law requires safeguards for international transfers of personal information, we will take reasonable steps to implement appropriate safeguards.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide our products and services
Maintain business and transaction records
Respond to inquiries
Resolve disputes
Enforce agreements
Comply with legal, accounting, tax, and regulatory requirements
Maintain legitimate business records

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security of your information.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These rights may include:

The right to request access to personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to request restriction of certain processing
The right to object to certain processing
The right to request data portability
The right to withdraw consent where processing is based on consent
The right to opt out of certain marketing communications
The right to opt out of certain targeted advertising or sale/sharing of personal information where applicable

We may need to verify your identity before completing certain requests.

Your legal rights vary depending on your jurisdiction.

To exercise applicable privacy rights, please contact us using the information provided in the “Contact Us” section below.

9. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on applicable law, you may have the right to:

Know what categories of personal information we collect and how we use it
Request access to certain personal information
Request correction of inaccurate personal information
Request deletion of certain personal information
Opt out of certain sales or sharing of personal information
Opt out of certain targeted advertising
Limit certain uses of sensitive personal information where applicable
Exercise privacy rights without unlawful discrimination

We do not discriminate against individuals for exercising applicable privacy rights.

To submit a privacy request, please contact us at:

Email: info@chuancaster.com

Company: Zhongshan Chuan Caster Manufacturing Co., Ltd.

We may take reasonable steps to verify the identity of the person making a request.

10. European Economic Area and United Kingdom

If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), applicable data protection laws may provide additional rights.

Where applicable, we process personal information based on one or more legal bases, including:

Performance of a contract
Taking steps at your request before entering into a contract
Compliance with legal obligations
Legitimate interests
Consent

Where processing is based on consent, you may withdraw consent at any time.

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

11. Third-Party Websites

Our Website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

12. Children’s Privacy

Our Website is intended primarily for business users and is not directed to children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Zhongshan Chuan Caster Manufacturing Co., Ltd.

Website: www.chuancaster.com