Terms of Service

Last Updated: August 31, 2026

Welcome to Zhongshan Chuan Caster Manufacturing Co., Ltd. (“we,” “us,” or “our”).

These Terms of Service (“Terms”) govern your access to and use of www.chuancaster.com (the “Website”), including your use of our product information, quotation services, inquiry forms, technical materials, and other services provided through the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.

1. About Our Website

Zhongshan Chuan Caster Manufacturing Co., Ltd. operates the Website primarily as a business-to-business (“B2B”) platform for industrial casters, wheels, related components, and associated products and services.

The Website may provide information about:

Industrial casters
Heavy-duty casters
Medium-duty casters
Light-duty casters
Swivel casters
Rigid casters
Locking casters
Medical or institutional casters
Machinery casters
Equipment wheels
Replacement wheels
Custom caster solutions
Related hardware and components
Technical specifications and documentation

Product availability, specifications, pricing, and other information may change without notice.

2. B2B Use

The Website is primarily intended for business customers, purchasing professionals, distributors, manufacturers, engineers, contractors, and other commercial users.

By submitting an inquiry or RFQ, you represent that:

The information you provide is accurate and complete;
You are authorized to represent the business or organization identified in your inquiry, where applicable;
You will use the Website and our products for lawful purposes; and
You will not use the Website for fraudulent, abusive, or unlawful activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, load ratings, materials, finishes, and other information presented on the Website are accurate.

However, product information is provided for general informational purposes and may be subject to change.

Actual products may differ from Website images due to manufacturing tolerances, production changes, finishing processes, packaging, photography, or other factors.

Unless expressly confirmed in writing by Zhongshan Chuan Caster Manufacturing Co., Ltd., Website information should not be considered a final technical specification, engineering certification, or contractual guarantee.

4. Technical Specifications and Applications

Industrial caster performance depends on numerous factors, including but not limited to:

Load distribution
Floor conditions
Operating speed
Temperature
Impact loading
Frequency of use
Wheel material
Mounting configuration
Environmental conditions
Chemical exposure
Equipment design
Installation method

Load capacities and other technical specifications are generally based on specified test conditions and may not represent actual performance in every application.

Customers are responsible for determining whether a product is suitable for their intended application.

Where appropriate, customers should consult a qualified engineer or other technical professional before selecting or installing industrial casters.

5. Quotes and RFQs

Requests submitted through the Website, including requests for quotation (“RFQs”), do not constitute binding purchase orders or contracts.

A quotation provided by Zhongshan Chuan Caster Manufacturing Co., Ltd. may be subject to:

Product availability
Minimum order quantities
Material availability
Manufacturing capacity
Shipping costs
Applicable taxes and duties
Payment terms
Quotation expiration dates
Final technical specifications
Written confirmation by Zhongshan Chuan Caster Manufacturing Co., Ltd.

Unless otherwise stated in writing, a quotation is not a guarantee that the quoted price, product, or availability will remain unchanged.

6. Orders and Acceptance

No order is considered accepted until confirmed by Zhongshan Chuan Caster Manufacturing Co., Ltd. in writing.

We reserve the right to:

Accept or reject an order
Request additional information
Require payment or a deposit
Establish credit limits
Adjust delivery schedules
Refuse orders where legally permitted

An order may be subject to separate written sales terms, purchase agreements, quotation terms, invoices, or other contractual documents.

In the event of a conflict between these Terms and a separately signed written agreement, the signed agreement will control to the extent of the conflict.

7. Pricing and Payment

Unless otherwise stated:

Prices displayed on the Website are for informational purposes only.
Final pricing may depend on quantity, specifications, customization, packaging, shipping destination, and other factors.
Taxes, customs duties, tariffs, brokerage fees, and shipping charges may apply.
Payment terms will be established in the applicable quotation, invoice, purchase order, or written agreement.

We reserve the right to correct pricing errors or inaccuracies.

8. Custom Products

Some industrial caster products may be customized according to customer requirements.

Custom products may include changes to:

Wheel material
Wheel diameter
Mounting plate
Stem configuration
Brake configuration
Load capacity
Bearing configuration
Finish
Dimensions
Color
Packaging
Other technical characteristics

Customers are responsible for reviewing and approving applicable drawings, specifications, samples, or technical documents before production.

Unless otherwise agreed in writing, custom products may not be eligible for cancellation, return, or refund after production has commenced.

9. Samples and Prototypes

Samples or prototypes may be provided for evaluation or testing purposes.

Unless expressly stated otherwise, samples do not constitute a guarantee that future production units will be identical in every respect.

Customers are responsible for evaluating products under their actual operating conditions before placing production orders.

10. Shipping and Delivery

Any delivery dates or estimated shipping times provided by us are estimates unless expressly guaranteed in writing.

Delivery schedules may be affected by:

Manufacturing delays
Material shortages
Carrier delays
Port congestion
Customs clearance
Weather
Labor disruptions
Government actions
Transportation interruptions
Other events beyond our reasonable control

Unless otherwise agreed in writing, Zhongshan Chuan Caster Manufacturing Co., Ltd. is not responsible for delays caused by third parties or circumstances beyond our reasonable control.

International shipments may be subject to import requirements, customs duties, taxes, tariffs, and other charges imposed by the destination country.

Unless otherwise stated in the applicable sales agreement or quotation, such charges are the responsibility of the customer.

11. Inspection and Claims

Customers should inspect products promptly after delivery.

Any claim regarding shortages, visible damage, incorrect products, or apparent defects should be reported to Zhongshan Chuan Caster Manufacturing Co., Ltd. within the period specified in the applicable quotation, invoice, purchase agreement, or warranty.

Customers should provide reasonable supporting information, which may include:

Order number
Product number
Quantity affected
Photographs
Packaging photographs
Description of the issue
Batch or production information
Other information reasonably requested by us

Failure to report an issue within an applicable contractual period may affect the availability of remedies to the extent permitted by law.

12. Returns

Returns are subject to our applicable return policy and any terms stated in the relevant quotation, invoice, or sales agreement.

Unless otherwise agreed in writing, customized, modified, or specially manufactured products may not be returnable.

Customers must obtain written authorization before returning products.

Unauthorized returns may be refused or returned at the customer’s expense.

13. Warranties

Any product warranty provided by Zhongshan Chuan Caster Manufacturing Co., Ltd. will be governed by the specific warranty terms applicable to the relevant product or sales transaction.

To the maximum extent permitted by applicable law, and except for warranties expressly provided in writing, the Website and product information are provided without warranties of any kind.

We do not guarantee that every product will be suitable for every application or operating environment.

14. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “AS IS” and “AS AVAILABLE” basis.

We make no representation or warranty that:

The Website will always be available;
The Website will be uninterrupted or error-free;
Product information will always be complete or current;
The Website will be free from viruses or other harmful components;
Any particular product will be suitable for your intended application; or
The Website will meet your particular business or technical requirements.

Nothing in these Terms excludes any warranty or legal right that cannot lawfully be excluded.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Zhongshan Chuan Caster Manufacturing Co., Ltd. and its directors, officers, employees, affiliates, suppliers, and service providers will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to:

Your use of the Website;
Your inability to use the Website;
Reliance on Website content;
Product selection or application;
Business interruption;
Loss of profits;
Loss of revenue;
Loss of data;
Loss of business opportunities; or
Other indirect or consequential losses.

Nothing in these Terms limits liability to the extent such limitation is prohibited by applicable law.

16. Intellectual Property

All content on the Website, including but not limited to:

Text
Product descriptions
Product images
Graphics
Logos
Trademarks
Product drawings
CAD files
Technical documents
Videos
Layouts
Software
Website design

is owned by or licensed to Zhongshan Chuan Caster Manufacturing Co., Ltd. unless otherwise indicated.

You may not reproduce, distribute, modify, republish, sell, license, create derivative works from, or commercially exploit Website content without our prior written permission, except as expressly permitted by applicable law.

17. User-Submitted Materials

If you submit drawings, specifications, photographs, documents, reviews, comments, or other materials to us, you represent that:

You have the right to provide those materials;
The materials do not knowingly violate third-party rights;
The materials do not contain unlawful content; and
The submission does not violate confidentiality obligations owed to another party.

You retain ownership of your materials.

However, you grant Zhongshan Chuan Caster Manufacturing Co., Ltd. a limited license to use submitted materials as reasonably necessary to respond to your inquiry, provide quotations, manufacture or supply requested products, provide services, communicate with you, and operate our business.

18. Prohibited Activities

You may not use the Website to:

Violate applicable laws or regulations;
Commit fraud;
Attempt unauthorized access to our systems;
Interfere with Website operation;
Introduce malicious software;
Scrape or harvest data through unauthorized means;
Copy substantial portions of Website content without permission;
Impersonate another person or business;
Submit false or misleading information;
Use the Website to infringe intellectual property rights;
Conduct activities that could damage our reputation or business.

We reserve the right to restrict or terminate access to the Website where appropriate.

19. Third-Party Services and Links

The Website may contain links to third-party websites, services, payment processors, analytics platforms, social media platforms, or other external resources.

We do not control and are not responsible for third-party websites or services.

Your use of third-party services may be subject to separate terms and privacy policies.

20. Force Majeure

We will not be responsible for any delay or failure to perform caused by circumstances beyond our reasonable control, including:

Natural disasters
Fire
Flood
Earthquake
Epidemic or pandemic
War
Terrorism
Government actions
Trade restrictions
Sanctions
Labor disputes
Strikes
Transportation disruptions
Port closures
Supply chain disruptions
Material shortages
Power or telecommunications failures
Cybersecurity incidents
Other events beyond our reasonable control

The affected party will be entitled to a reasonable extension of time to perform its obligations, subject to applicable law and any applicable written agreement.

21. Export Controls and Compliance

Customers are responsible for complying with applicable import, export, customs, sanctions, trade control, and other regulatory requirements associated with products purchased from Zhongshan Chuan Caster Manufacturing Co., Ltd..

Customers must not use, resell, transfer, or export products in violation of applicable laws or regulations.

Where required, Zhongshan Chuan Caster Manufacturing Co., Ltd. may request information regarding the end user, end use, destination, or other compliance matters.

22. Governing Law

These Terms will be governed by and interpreted in accordance with the laws of the People’s Republic of China, without regard to its conflict of laws principles, except to the extent otherwise required by applicable law.

Any dispute arising out of or relating to these Terms or your use of the Website will be subject to the jurisdiction of the courts located in Zhongshan, Guangdong, China, unless otherwise agreed in writing between the parties or otherwise required by applicable law.

For individual sales transactions, quotations, purchase orders, supply agreements, or other commercial agreements, the governing law and dispute resolution provisions contained in the applicable written agreement will control to the extent of any conflict with these Terms.

23. Changes to These Terms

We may modify these Terms from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

24. Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

25. Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

26. Entire Agreement

These Terms, together with any applicable quotation, invoice, purchase agreement, warranty, privacy policy, return policy, or other written agreement, constitute the applicable agreement between you and Zhongshan Chuan Caster Manufacturing Co., Ltd. concerning your use of the Website, except where a separate written agreement expressly governs the relevant transaction.

27. Contact Us

If you have questions about these Terms, please contact us:

Zhongshan Chuan Caster Manufacturing Co., Ltd.

Website: https://www.chuancaster.com

Email: sales@chuancaster.com

Address:

Phone: +86 181 2531 3683

Effective Date: August 31, 2026

Last Updated: August 31, 2026